Frequently Asked Questions (FAQs)

How do I place an order?

1. Browse our collection and select the products you wish to purchase.

2. Click "ADD TO CART" to add your selected items to your shopping bag.

3. Click the shopping bag icon at the top of the page to review your order, then select "CHECK OUT".

4. Enter your shipping details and payment information, review your order, and click "PLACE ORDER" to complete your purchase.

Can I track my order?

Yes! Once your order has been shipped, you will receive a shipping confirmation email with your tracking number and a tracking link. You can use this information to follow your package's delivery progress and check its estimated arrival date.

Why haven't I received my order confirmation email?

Order confirmation emails are usually sent shortly after your purchase. Sometimes, emails may take a little longer to arrive or may be filtered into your Spam or Junk folder.

Please check all your email folders first. If you still cannot find your confirmation email after 30 minutes, contact us at info@lunverogifts.com. Our customer service team will be happy to help verify your order.

Can I change my order after placing it?

If you haven't completed checkout, you can easily update the items in your shopping cart.

If your order has already been placed, please contact us as soon as possible at info@lunverogifts.com. We will do our best to accommodate your request if your order has not yet been processed or shipped.

Please note that changes cannot be guaranteed once order processing has begun.

Can I cancel my order?

Cancellation requests must be submitted within 24 hours of payment and before the order enters the shipping process.

If your order has already been shipped, cancellation may no longer be possible. In that case, please refer to our Return & Refund Policy for information about available return options.

What should I do if my shipping address is incorrect?

Please contact us immediately at info@lunverogifts.com with your order number and the correct shipping address.

We will try our best to update your information before your order is shipped. Unfortunately, we cannot guarantee address changes once a package has been dispatched.

What if I receive an incomplete, incorrect, or missing item?

We are sorry if something isn't right with your order.

Please contact our customer support team at info@lunverogifts.com within 7 days of delivery. Include your order number and a brief description of the issue. Photos of the package or received items may also help us investigate and resolve the problem more quickly.

How can I use a discount code or voucher?

You can apply your discount code during checkout.

Look for the discount code or promo code field, enter your valid code, and click "APPLY" if required. The eligible discount will be reflected in your order total before you complete payment.

Please make sure your code is valid and that your order meets any applicable promotion requirements.

How can I contact Lunvero Gifts?

If you have questions about our products, an existing order, shipping, or returns, please feel free to contact our customer support team.

Email: info@lunverogifts.com

We appreciate your support and are always happy to assist you!

Lunvero Gifts – Everyday Finds, Little Joys.