SHIPPING INFORMATION

This page explains order processing times, estimated shipping transit times, shipping costs, and delivery-related information for orders placed through lunverogifts.com.

1. Processing Time by Product Type

Processing time refers to the time required to prepare your order after payment confirmation and before it is dispatched. It is separate from the carrier's delivery time.

Made-to-order or customized products: Estimated processing time is 2–3 weeks.
In-stock products: Including warehouse and supplier inventory, estimated processing time is 7–10 business days.

Calendar weeks include weekends, while business days exclude weekends and public holidays.

Please note that an item being available for purchase does not necessarily mean it will be shipped immediately.

We recommend reviewing the product description and shipping information on the relevant product page before placing your order.

2. Shipping Transit Time After Dispatch

After your order has been dispatched, the estimated carrier transit time is 10–15 calendar days for both product types.

Please note that shipping transit time begins after dispatch, not when your order is placed.

3. Estimated Total Delivery Time

Total estimated delivery time = Order processing time + Shipping transit time.

Made-to-order or customized products: Approximately 24–36 calendar days, including 2–3 weeks of processing and 10–15 days of shipping.
In-stock products: 7–10 business days of processing, followed by 10–15 calendar days of shipping. Weekends and public holidays may affect the total delivery period.

All delivery timeframes are estimates and are not guaranteed arrival dates.

Delays may occur due to public holidays, severe weather, customs clearance, carrier capacity, or incomplete or inaccurate shipping information.

4. Free Standard Shipping on Orders of US$50 or More

We offer free standard shipping on qualifying orders with a merchandise subtotal of US$50 or more after discounts.

Taxes and shipping fees are not included when calculating the qualifying subtotal.

This offer applies to all products and delivery destinations currently supported by our store. Available shipping options for your address will be displayed at checkout.

Please note:

Discount codes and promotional offers may affect your qualifying subtotal.
If your merchandise subtotal falls below US$49.99 after discounts, free standard shipping will no longer apply.
Free shipping applies to standard shipping only.
Express and VIP shipping options, where available, are charged separately at the rates displayed during checkout.
Any applicable shipping fees for orders below the qualifying threshold will also be shown before payment.

5. Order Tracking

Once your order has been shipped, we will send you a shipping confirmation email containing tracking information when it becomes available from the carrier.

Please allow some time for tracking information to appear or update after dispatch, as carrier systems may not provide immediate updates.

You can use the tracking information provided in your shipping confirmation email to follow your package's delivery progress.

6. Delivery Delays, Lost Packages, and Delivery Concerns

If your tracking information has not been updated for an extended period, your package appears to be lost, or you have any delivery concerns, please contact us at:

Email: info@lunverogifts.com

Please include your order number and relevant shipping details so our team can investigate the issue.

We will review the information and, where appropriate, work with the shipping carrier or fulfillment partner to help find a suitable solution.

Even if the tracking information shows a delivery scan, you may still contact us if you have a genuine concern about your package.

7. Incorrect Shipping Addresses and Undeliverable Packages

Please make sure that your shipping information is complete and accurate when placing your order.

If you notice an error in your delivery address, contact us as soon as possible. We will check whether the address can still be corrected before dispatch.

Please understand that address changes cannot be guaranteed once an order has been shipped.

If a package is returned because of an incomplete or incorrect address, refused delivery, unsuccessful delivery attempts, or failure to collect the package, please contact us at info@lunverogifts.com.

After confirming the correct address, we will explain the available options and any applicable reshipping charges before arranging another shipment.

You will only be responsible for a reshipping charge when the return results from incorrect address information or delivery instructions provided by you, and you agree to the charge before reshipment.

No additional reshipping charge will apply if the return is caused by an error on our part or a verified carrier error.

8. Returns and Existing Orders

All returns require prior authorization from our customer support team.

Please review our Return & Refund Policy before sending any product back.

Once your return request has been approved, we will provide the appropriate return address and instructions. Please do not send items to any other address without our authorization.

Shipping offers and conditions applicable at the time of purchase will continue to apply to existing orders unless otherwise required by applicable law.

Any subsequent updates to this policy will not automatically remove benefits or shipping terms already promised for previously placed orders.

9. Contact Us

If you have any questions about shipping, order processing, delivery updates, or your existing order, please contact our customer support team.

LunveroGifts

Email: info@lunverogifts.com

We appreciate your patience and thank you for shopping with us!

LunveroGifts – Everyday Finds, Little Joys.